ãä»äºã§æ±ããåé¡ããªããªã解決ããªãã
ãç®æšéæãŸã§ã®éã®ããéãã§èŠããâŠâŠã
å€ãã®ããžãã¹ããŒãœã³ãããã®ãããªæ©ã¿ã«çŽé¢ããŠããã®ã§ã¯ãªãã§ããããã
çŸä»£ã®ããžãã¹ç°å¢ã¯å€åãæ¿ãããè€éãªèª²é¡ã«å¯ŸããŠè¿
éãã€ç確ã«å¯Ÿå¿ããåãæ±ããããŠããŸãã
ãããªæã匷åãªå³æ¹ãšãªãã®ãããžãã¯ããªãŒã§ãã
ããžãã¯ããªãŒãšã¯ãè€éã«èŠããåé¡ãç®æšãããã®æ§æèŠçŽ ãžãšè«ççã«åè§£ããæ§é çã«æŽçããããã®æèãã¬ãŒã ã¯ãŒã¯ã®ããšã§ãã
ãã®èšäºã§ã¯ãããžãã¯ããªãŒãšã¯äœããšããåºæ¬çãªå®çŸ©ãæŠç¥çãªäœ¿ãåããå ·äœçãªäœãæ¹ã掻çšããäžã§ã®ã¡ãªãããæ³šæç¹ãããã«ã¯äœæãæ¯æŽããããŒã«ãä»ã®æèæ³ãšã®é£æºãŸã§ãããžãã¯ããªãŒã«é¢ããç¥èãç¶²çŸ çãã€å®è·µçã«è§£èª¬ããŸãã
ãã®èšäºãæåŸãŸã§èªãã°ãããžãã¯ããªãŒã®åºæ¬ããã¹ã¿ãŒã§ããã ãã§ãªãããèªèº«ã®ä»äºã«æŽ»ããããã®å
·äœçãªãã³ããåŸãããã¯ãã§ãã
æèã®æŠåšãæã«å
¥ããç®ã®åã®èª²é¡ã解決ããç®æšéæãå éãããããã®ç¬¬äžæ©ããããããèžã¿åºããŸãããã
ããžãã¯ããªãŒã®æ žå¿ã«è¿«ããŸãã
ãŸãã¯åºæ¬ããæŒãããŸãããã
ãããç¥ãã ãã§ãç©äºã®æãæ¹ãå€ãããããããŸããã
ããžãã¯ããªãŒã®å®çŸ©
ããžãã¯ããªãŒãšã¯ãç¹å®ã®ããŒãã課é¡ãèµ·ç¹ãšããŠããããæ§æããèŠçŽ ãžãšè«ççãªã€ãªããã«åºã¥ããŠåè§£ããæšã®æãåãããããã«éå±€æ§é ã§å¯èŠåããæèæ³ãæããŸãã
èšå®ããããŒãã®å
·äœäŸã¯ãã売äžã¢ãããããæ¥åå¹çåããªã©ã§ãã
åã«èŠçŽ ããªã¹ãã¢ããããã®ã§ã¯ãªããèŠçŽ éã®é¢ä¿æ§ïŒèŠªåé¢ä¿ãå æé¢ä¿ïŒãæç¢ºã«ããªããæ§é åããŠããç¹ã«ç¹åŸŽããããŸãã
ããã¯ãçéãç«ãŠãŠèãããè«ççæèïŒããžã«ã«ã·ã³ãã³ã°ïŒããå®è·µããããã®ãéåžžã«æå¹ãªããŒã«ã®äžã€ãšäœçœ®ã¥ããããŠããŸãã
ããžãã¯ããªãŒã®ç®ç
ã§ã¯ããªãããžãã¯ããªãŒã䜿ãã®ã§ããããã
ãã®äž»ãªç®çã¯ãè€éã§æŒ ç¶ãšããåé¡ããäœç³»çã«æŽçã»åæãããã®æ§é ãæããã«ããããšã«ãããŸãã
å ·äœçã«ã¯ã以äžã®ãããªç®çã§æŽ»çšãããŸãã
- å顿§é ã®æç¢ºåïŒè€éãªåé¡ã®æ¬è³ªãšæ§æèŠçŽ ã®çè§£
- æ ¹æ¬åå ã®ç¹å®ïŒè¡šé¢äºè±¡ããçã®åé¡è§£æ±ºã«ã€ãªããåå ã®çºèŠ
- 解決çã®ç¶²çŸ çæŽãåºãïŒèããããéžæè¢ã®ã¢ã¬ãªãããããªããªã¹ãã¢ãã
- èªèå ±æãšåæåœ¢æïŒåæããã»ã¹ãçµæã®å¯èŠåã«ããèªèã®ãºã¬é²æ¢ãšåæåœ¢æä¿é²
åé¡ã課é¡ã«å¯ŸããŠè«ççã«èãããŸãšããããšãã«ãããžãã¯ããªãŒã倧ãã«åœ¹ç«ã¡ãŸãã
ããžãã¯ã°ãªãŒã®åºæ¬æ§é
ããžãã¯ããªãŒã¯ãæš¹æšã®ãããªéå±€æ§é ãæã£ãŠããŸãã
ãã®èŠçŽ ã¯ã以äžã®ãšããã§ãã
- å¹¹ïŒã«ãŒãïŒïŒããªãŒã®åºçºç¹ãšãªãæäžäœã®ããŒãã課é¡
- æïŒãã©ã³ãïŒïŒå¹¹ããæŽŸçããããŒãã®äž»èŠãªæ§æèŠçŽ ïŒè€æ°éå±€ïŒ
- èïŒãªãŒãïŒïŒæããæŽŸçããåè§£ã®å¿ èŠããªãæçµèŠçŽ
éåžžãå·Šããå³ãžããããã¯äžããäžãžãšå±éãããæœè±¡çãªæŠå¿µããå
·äœçãªèŠçŽ ãžãšåè§£ãé²ãã§ãããŸãã
éèŠãªã®ã¯ãåéå±€éã®ã€ãªããããåãªãæãã€ãã§ã¯ãªãããã£ãããšããè«çã«åºã¥ããŠããããšã§ãã
äŸãã°ããäžäœèŠçŽ ã¯äžäœèŠçŽ ã®åèšã§ããïŒå å«é¢ä¿ïŒããããäžäžäœèŠçŽ ãåå ãšãªã£ãŠäžäœèŠçŽ ïŒçµæïŒãåŒãèµ·ããããïŒå æé¢ä¿ïŒããšãã£ãé¢ä¿æ§ãæç¢ºã§ããå¿ èŠããããŸãã
MECEïŒããŒã·ãŒïŒïŒããžãã¯ããªãŒã®æéèŠååãã¢ã¬ãªããããããªãã
ããžãã¯ããªãŒã䜿ãããªãäžã§çµ¶å¯Ÿã«æ¬ ãããªãååMECEã
ãããã§ããã°åæã®è³ªãæ Œæ®µã«äžãããŸãã
MECEãšã¯äœãïŒ åæã®è³ªãé«ããããã®åè³ªåºæº
MECEïŒããŒã·ãŒïŒãšã¯ããMutually Exclusive and Collectively Exhaustiveãã®é æåãåã£ãèšèã§ãã
| æŠå¿µ | å 容 |
|---|---|
| Mutually Exclusive ïŒçžäºã«æä»çïŒ |
|
| Collectively Exhaustive ïŒå šäœãšããŠç¶²çŸ çïŒ |
|
ã€ãŸããMECEãšã¯ããžãã¯ããªãŒãäœæããéã®åè³ªåºæºãšãªããŸãã
ãªãMECEãéèŠãªã®ãïŒ ããžãã¯ããªãŒã®å¹æãæå€§åããçç±
ããžãã¯ããªãŒã§èŠçŽ ãåè§£ããéã«MECEãæèããããšã¯ããªãããã»ã©éèŠãªã®ã§ããããã
| ç¶æ | èµ·ããããåé¡ |
|---|---|
| éè€ïŒãããïŒããããšâŠ |
|
| æŒãããããšâŠ |
|
MECEã培åºããããšã§ãåæã®ç²ŸåºŠãšç¶²çŸ æ§ãé«ãŸããåé¡ã®å šäœåãæ£ç¢ºã«æããæ¬è³ªçãªè§£æ±ºçã«ãã©ãçãããããªãã®ã§ãã
MECEãå®è·µããäžã§ã®ãã€ã³ããšæ³šæç¹
MECEã§èŠçŽ ãåè§£ããã«ã¯ãé©åãªåãå£ãèŠã€ããããšãéèŠã§ãã
äŸãã°ã顧客ãåæããå Žåã幎霢å¥ã»å°åå¥ã»è³Œå
¥é »åºŠå¥ãªã©ãç®çã«åã£ãåãå£ã§åè§£ããŸãã
ãã ããçŸå®ã®åé¡ã¯è€éã§ãããåžžã«å®ç§ãªMECEãéæã§ãããšã¯éããŸããã
ç¹ã«å®æ§çãªèŠçŽ ãçžäºã«é¢é£ããèŠçŽ ãæ±ãå Žåãé£æåºŠã¯é«ããªããŸãã
倧åãªã®ã¯ãå®ç§ãç®æãããšä»¥äžã«ããMECEã«ãªã£ãŠãããïŒããšåžžã«èªåèªçããå¯èœãªéããã®ç¶æ ã«è¿ã¥ããããšåªããæèããã»ã¹ãã®ãã®ã§ãã
MECEãã§ãã¯ãç¿æ £åããããšããåæã®è³ªãé«ããéµãšãªããŸãã
ãªãããžãã¯ããªãŒã¯ä»äºã«åœ¹ç«ã€ã®ãïŒåŸããã5ã€ã®ã¡ãªãã
ããžãã¯ããªãŒã掻çšããããšã§ãä»äºãã©ãå€ããã®ãïŒ
å
·äœçãªã¡ãªãããèŠãŠãããŸãããã
è€éãªåé¡ããèŠããåãããæ§é çã«çè§£ã§ãã
é ã®äžã§ã¢ã€ã¢ã€ãšèããŠããã ãã§ã¯æããããªãè€éãªåé¡ããããžãã¯ããªãŒã䜿ã£ãŠèŠçŽ ã«åè§£ããæ§é åããããšã§ããã®å šäœåãæç¢ºã«ãªããŸãã
ãäœãã©ãé¢ä¿ããŠããã®ãããåé¡ã®æ¬è³ªã¯ã©ãã«ããã®ãããšãã£ãããšãèŠèŠçã«çè§£ã§ããããã«ãªããæŒ ç¶ãšããäžå®ãæ··ä¹±ãè§£æ¶ãããçç¢ºãªæã¡æãèŠã€ãããããªããŸãã
ç¶²çŸ çãã€äœç³»çã«åå ã解決çãæŽãåºãã
MECEã®ååã«åºã¥ããŠèŠçŽ ãåè§£ããŠããããããèããããåå ã¯ããã ããïŒããä»ã®è§£æ±ºçã¯ãªããïŒããšãã£ãæ€èšã«ãããŠãã¢ã¬ãããããé²ãããšãã§ããŸãã
ããã«ãããéèŠãªèŠå ã®èŠèœãšããšãããªã¹ã¯ãæžãããããç¶²çŸ
çã§è³ªã®é«ãåæãå¯èœã«ãªããŸãã
æã蟌ã¿ãçµéšåã ãã§ã¯æ°ã¥ããªãã£ãèŠç¹ãçºèŠã§ããããšããããŸãã
ããŒã ã§ã®èªèå ±æãã¹ã ãŒãºã«ãªããè°è«ãæ·±ãŸã
ããžãã¯ããªãŒã¯ãæèã®ããã»ã¹ãåæçµæã客芳çãã€èŠèŠçã«ç€ºãããšãã§ããŸãã
ãã®ãããããŒã ã¡ã³ããŒãé¢ä¿è
ãšåé¡ã®æ§é ãæ€èšçµç·¯ã«ã€ããŠå
±éèªèãæã¡ããããªããŸãã
èªèã®ãºã¬ã«ããç¡é§ãªè°è«ãææ»ããé²ãã建èšçãªè°è«ãä¿é²ããåæåœ¢æãåæ»ã«ããŸãã
äŒè°ã§ã®èª¬æè³æãšããŠãæå¹ã§ãã
åãçµãã¹ã課é¡ã®åªå é äœãã€ãããããªã
åé¡ã®åå ã解決çãè€æ°æŽãåºãããå ŽåãããªãŒäžã§ããããã®èŠçŽ ã®åœ±é¿åºŠãå®çŸå¯èœæ§ãã³ã¹ããªã©ãæ¯èŒæ€èšãããããªããŸãã
ããã«ãããéããããªãœãŒã¹ïŒæéã人ãäºç®ïŒãã©ãã«éäžãããã¹ããããšããåªå é äœä»ãããææ è«ã§ã¯ãªã客芳çã«è¡ãããšãã§ããŸãã
è«ççæèåãèªç¶ãšéãããã
ããžãã¯ããªãŒãäœæããããã»ã¹ãã®ãã®ããè«ççã«ç©äºãåè§£ããäœç³»çã«æŽçãã絶奜ã®ãã¬ãŒãã³ã°ã«ãªããŸãã
ããªãããèšããã®ãïŒããä»ã«ã¯ã©ããªèŠçŽ ããããïŒããšèããªããããªãŒãæ§ç¯ããŠããäœæ¥ãéããŠãèªèº«ã®æèãæŽçãããåé¡è§£æ±ºã«å¿
èŠãªè«ççæèåãèªç¶ãšé€ãããŠãããŸãã
è«ççæèåã¯ãããããããžãã¹ã·ãŒã³ã§åœ¹ç«ã€æ®éçãªã¹ãã«ã§ãã
ãç®çå¥ãããžãã¯ããªãŒ4çš®é¡ã®äœ¿ãåãæŠç¥
ããžãã¯ããªãŒã«ã¯çš®é¡ããããŸãã
ç®çã«åãããŠäœ¿ãåããããšã§ãããã·ã£ãŒããªåæãåé¡è§£æ±ºãå¯èœã«ãªããŸãã
代衚çãª4ã€ã®çš®é¡ãèŠãŠãããŸãããã
WhatããªãŒïŒèŠçŽ åè§£ïŒçŸç¶ææ¡ãã¢ã€ãã¢æŽçã«
| é ç® | å 容 |
|---|---|
| ç®ç | ããäºæã®å šäœåææ¡ãšæ§æèŠçŽ ã®ç¶²çŸ çæŽãåºã |
| åã | ãããã¯äœïŒWhatïŒã§æ§æãããŠãããããšããåã |
| 掻çšäŸ |
|
ãã€ã³ãã¯ãç©äºãæ§æèŠçŽ ã®éåãšããŠæãçŽãããšã§ãã
éè€ãæé€ããŠãæŒããæŽãåºãããšã«ãããå¹ççãã€è³ªã®é«ãåæãã§ããåå°ãç¯ããŸãã
WhyããªãŒïŒåå 远æ±ïŒåé¡ã®æ ¹æ¬åå ãçªãæ¢ãã
| é ç® | å 容 |
|---|---|
| ç®ç | ç¹å®ã®åé¡ãäºè±¡ã®æ ¹æ¬åå ã®æ·±æã |
| åã | ããªãïŒWhyïŒãããªã£ãŠãããããšããåã |
| 掻çšäŸ |
|
ããªãïŒããç¹°ãè¿ãããšã§ã衚é¢çãªçŸè±¡ã®èåŸã«ããæ¬è³ªçãªåå ã«è¿«ãããšãã§ããŸãã
åé¡è§£æ±ºã®åºçºç¹ãšããŠããçšããããŸãã
HowããªãŒïŒåé¡è§£æ±º/ç®æšéæïŒå ·äœçãªæã¡æãèãã
| é ç® | å 容 |
|---|---|
| ç®ç | ç®æšéæã»åé¡è§£æ±ºã®ããã®å ·äœçãªæ¹æ³ã»ææ®µã®äœç³»çæŽãåºã |
| åã | ãã©ã®ããã«ïŒHowïŒããã°éæïŒè§£æ±ºã§ãããããšããåã |
| 掻çšäŸ |
|
æŒ ç¶ãšããç®æšã課é¡ãå®è¡å¯èœãªã¢ã¯ã·ã§ã³ã¬ãã«ã«èœãšã蟌ã¿ãŸãã
è¡åãžã®èœãšã蟌ã¿ã¯ãSMARTã®æ³åã®ãã¬ãŒã ã¯ãŒã¯ãçšããããšã§ãããè¡åã«ç§»ãããããªããŸãã
SMARTã®æ³åã¯ã以äžã§è©³ãã解説ããŠããã®ã§ãåèã«ããŠãã ããã
åèèšäºïŒã決å®çãSMARTã®æ³å äœ¿ãæ¹ãã¹ã¿ãŒïœ5ã¹ãããã§ç®æšéæãçŸå®ã«
KPIããªãŒ ç®æšéæãžã®éçãå¯èŠåãã
| é ç® | å 容 |
|---|---|
| ç®ç | æçµç®æšïŒKGIïŒãäžéææšïŒKPIïŒã圱é¿èŠå ïŒãã©ã€ããŒïŒã®é¢ä¿æ§ã®å¯èŠåãšç®¡ç |
| 掻çšäŸ |
|
KPIããªãŒã¯ãWhatããªãŒãšWhyããªãŒã®èãæ¹ãçµã¿åãããå¿çšåœ¢ã§ãã
ç®æšéæã«åããŠã®éçãããæç¢ºã«ãªããŸãã
ãéèŠãåçš®ããžãã¯ããªãŒã®é£æºãšäœ¿ãåã
ãããã®ããªãŒã¯ãããããåç¬ã§äœ¿ãããšãæå¹ã§ãããçµã¿åãããŠäœ¿ãããšã§ããã匷åãªåé¡è§£æ±ºããã»ã¹ãæ§ç¯ã§ããŸãã
å žåçãªæµãã¯ãWhatããªãŒã§çŸç¶ãåé¡ãæ§æããèŠçŽ ãæ£ç¢ºã«ææ¡ããæ¬¡ã«WhyããªãŒã§åé¡ã®æ ¹æ¬åå ãç¹å®ããããŠæåŸã«HowããªãŒã§å ·äœçãªè§£æ±ºçãçå®ãããšãããã®ã§ãã
ãããªã解決çïŒHowïŒããèãããšã察ççæ³ã«é¥ããã¡ã§ãã
çŸç¶ïŒWhatïŒãæ£ããçè§£ããåå ïŒWhyïŒãçªãæ¢ããäžã§ãé©åãªå¯ŸçïŒHowïŒãèããããšããæ¬è³ªçãªåé¡è§£æ±ºãžã®è¿éãªã®ã§ãã
ãŸããKPIããªãŒã¯ãWhatïŒç®æšæ§æïŒãšWhyïŒéæèŠå ïŒãçµ±åçã«æããå ·äœçãªHowïŒã¢ã¯ã·ã§ã³ïŒãžãšã€ãªãã圹å²ãæ ããŸãã
åæã®ãã§ãŒãºãç®çã«åãããŠããããã®ããªãŒãæŠç¥çã«éžæã»çµã¿åãããããšãéèŠã§ãã
åå¿è ã§ã倧äžå€«ïŒããžãã¯ããªãŒã®äœãæ¹ã5ã¹ãããå®å šã¬ã€ãã
ããããå®è·µã§ãã
é£ããèããããŸãã¯ãã®5ã€ã®ã¹ãããã«æ²¿ã£ãŠãåºæ¬çãªããžãã¯ããªãŒã®äœãæ¹ããã¹ã¿ãŒããŸãããã
ã¹ããã1ïŒããŒãïŒèª²é¡ã»ç®çïŒãæç¢ºã«ãã
ãŸãããã®ããžãã¯ããªãŒã§äœãæããã«ãããã®ããäœã解決ãããã®ããäžå¿ãšãªãããŒãïŒèª²é¡ãç®çãåãïŒãå
·äœçã«èšå®ããŸãã
ãããããªãŒã®å¹¹ã«ãªããŸãã
ãããææ§ã ãšãåŸã
ã®åè§£äœæ¥ãæ¹åæ§ãèŠå€±ãããŒãããŠããŸããŸãã
ãããã®å£²äžã10%åäžãããã«ã¯ïŒããâ³â³æ¥åã®éå¹çã®åå ã¯äœãïŒããæ°èŠäºæ¥ã®ã¢ã€ãã¢ãæŽçãããããªã©ãã§ããã ãå
·äœçã«ã枬å®å¯èœãªèšèã§èšå®ããŸãããã
ã¹ããã2ïŒäž»èŠãªãæãïŒç¬¬äžéå±€ïŒãMECEã§æŽãåºã
次ã«ãèšå®ããããŒããããããæ§æãã倧ããªèŠçŽ ã«åè§£ãã第äžéå±€ã®ãæããäœæããŸãã
ãã®æãMECEïŒã¢ã¬ãªããããããªãïŒã«ãªã£ãŠãããã匷ãæèããããšãäœãããéèŠã§ãã
ã©ã®ãããªãåãå£ãã§åè§£ããã®ãé©åããæåã«ããã€ã仮説ãç«ãŠãŠã¿ããšèãããããªããŸãã
äŸãã°ãã売äžåäžããªãã顧客å¥ïŒæ°èŠ/æ¢åïŒããååå¥ãããã£ãã«å¥ããªã©ã®åãå£ãèããããŸãã
ç®çã«åã£ããæ¬è³ªçãªåãå£ãéžã¶ããšãã質ã®é«ãããªãŒãäœãéµã§ãã
ã¹ããã3ïŒMECEãæèããªããããã«äžäœéå±€ãžåè§£ãã
第äžéå±€ã§æŽãåºããåæããããã«å
·äœçãªèŠçŽ ã§ããèãžãšçްååããŠãããŸãã
ãã®åè§£ããã»ã¹ã§ããåžžã«MECEãæèããŸãããã
- WhyããªãŒã«ãããããªãïŒããšããåã
- HowããªãŒã«ããããã©ããã£ãŠïŒããšããåã
- WhatããªãŒã«ããããäœã§æ§æããããïŒããšããåã
ãã®ããã«ãããªãŒã®çš®é¡ã«å¿ããåããç¹°ãè¿ããªãããè«ççã«æãäžããŠãããŸãã
ãŸããåãéå±€ã«å±ããèŠçŽ ã¯ãæœè±¡åºŠãå
·äœæ§ã®ã¬ãã«ïŒç²åºŠïŒãæããããã«æèãããšãããªãŒå
šäœãæŽçãããåããããããªããŸãã
ã¹ããã4ïŒè¡åãæ ¹æ¬åå ãèŠããã¬ãã«ãŸã§æãäžãã
åè§£äœæ¥ã¯ãç®çãéæãããé©åãªã¬ãã«ãŸã§ç¶ããŸãã
ã©ããŸã§åè§£ããã°ãããã¯ãããªãŒã®çš®é¡ã«ãã£ãŠç°ãªããŸãã
- HowããªãŒïŒå ·äœçãªã¢ã¯ã·ã§ã³ãã©ã³ãžã®èœãšã蟌ã¿ã¬ãã«
- WhyããªãŒïŒå¯Ÿçå¯èœãªæ ¹æ¬åå ã«ãã©ãçããŸã§ã®æ·±æã
- WhatããªãŒïŒåæã»è°è«ã«å¿ èŠãªè©³çŽ°åºŠã®æ§æèŠçŽ ãæããã«ãªãã¬ãã«
åè§£ãããããšéã«åããã«ãããªãããšããããããç®çéæã«å¿ èŠãªã¬ãã«ãèŠæ¥µããããšã倧åã§ãã
ã¹ããã5ïŒå šäœãæ€èšŒããã¬ãã¥ãŒãã
ããžãã¯ããªãŒã宿ããããå¿ ãå šäœãèŠçŽããŠæ€èšŒããŸãããã
以äžã®ç¹ã確èªããŸãïŒ
- åéå±€éã®ã€ãªããã¯è«ççã«æ£ãããïŒïŒé£èºã¯ãªããïŒïŒ
- åéå±€ã§MECEã¯ä¿ãããŠãããïŒïŒã¢ã¬ããããã¯ãªããïŒïŒ
- åèŠçŽ ã®ã©ãã«ïŒååïŒã¯åããããããïŒïŒèª€è§£ãæããªããïŒïŒ
- æåã«èšå®ããããŒãïŒèª²é¡ã»ç®çïŒã«å¯ŸããŠããã¡ããšçããå 容ã«ãªã£ãŠãããïŒ
å¿
èŠã§ããã°ãä»ã®äººã«èŠãŠããããã£ãŒãããã¯ããããã®ãæå¹ã§ãã
ä¿®æ£ãæ¹åãç¹°ãè¿ããããªãŒã®è³ªãé«ããŠãããŸãããã
## 广ãæå€§åããïŒããžãã¯ããªãŒäœæ7ã€ã®ãã¹ããã©ã¯ãã£ã¹
ãã ããžãã¯ããªãŒãäœãã ãã§ãªãããã®å¹æãæå€§éã«åŒãåºãããã®ç§èš£ããäŒãããŸãã
ã©ãã«ã¯å ·äœçã«ãåãããããïŒææ§è¡šçŸNGïŒ
ããªãŒã®åèŠçŽ ïŒããŒãïŒã«ä»ããååïŒã©ãã«ïŒã¯ããã®å
容ãå
·äœçãã€ç°¡æœã«ç€ºããã®ã«ããŸãããã
ãã³ãã¥ãã±ãŒã·ã§ã³æ¹åãã®ãããªææ§ãªè¡šçŸã§ã¯ãªãããå®äŸäŒè°ã®ã¢ãžã§ã³ãäºåå
±æåŸ¹åºãã®ããã«ã誰ãèŠãŠãåãæå³ã«è§£éã§ããã¬ãã«ã§å
·äœçã«èšè¿°ããããšã§ã誀解ãé²ããè°è«ãæç¢ºã«ããŸãã
åè§£ã®åãå£ã»è«çã®äžè²«æ§ãä¿ã€ïŒèŠç¹ãããããïŒ
ããªãŒå
šäœãéããŠãèŠçŽ ãåè§£ããéã®åãå£ãè«ççãªã€ãªããã«äžè²«æ§ãæãããããšãéèŠã§ãã
ç¹ã«ãåãéå±€ã«ããèŠçŽ ã¯ãæœè±¡åºŠãèŠç¹ïŒäŸïŒå
éšèŠå ïŒå€éšèŠå ïŒãæããããã«æèãããšãããªãŒã®æ§é ãæ Œæ®µã«åããããããªããæ¯èŒæ€èšããããããªããŸãã
åéå±€ã§MECEã培åºçã«æèããïŒåžžã«ãã§ãã¯ïŒïŒ
ç¹°ãè¿ãã«ãªããŸãããMECEã¯ããžãã¯ããªãŒã®çåœç·ã§ãã
åéå±€ã§èŠçŽ ãåè§£ããéã«ã¯ããã¢ã¬ã¯ãªããïŒãããããã¯ãªããïŒããšåžžã«èªåèªçãããã§ãã¯ããç¿æ
£ãã€ããŸãããã
ãã®ã²ãšæéããåæã®è³ªã倧ããå·Šå³ããŸãã
仮説æèã§å¹ççã«åè§£ãé²ããïŒåœãããã€ããïŒ
éé²ã«èŠçŽ ãæŽãåºãã®ã§ã¯ãªãããããããåå ã¯ããã§ã¯ãªããïŒãããã®åãå£ã§åè§£ã§ããã¯ãã ããšãã£ã仮説ïŒåœããïŒãç«ãŠãŠããåè§£ãé²ãããšãå¹ççãã€çç¢ºã«æ¬è³ªã«è¿«ãããšãã§ããŸãã
仮説ãééã£ãŠããã°ä¿®æ£ããã°ããã®ã§ãã
æèã®ã¹ããŒããšè³ªãäž¡ç«ããããã¯ããã¯ã§ãã
å¿ ãå ·äœçãªæ¬¡ã®ã¢ã¯ã·ã§ã³ã«ã€ãªããïŒåæã§çµãããªãïŒ
ç¹ã«WhyããªãŒãHowããªãŒã®å Žåãåæãã¢ã€ãã¢åºãã§çµãããããæçµçã«ãäœããã¹ããããšããå
·äœçãªè¡åã察çã«çµã³ã€ãã¬ãã«ãŸã§åè§£ããããšãæèããŸãããã
ããžãã¯ããªãŒã¯ãè¡åããŠåããŠäŸ¡å€ãçãããŒã«ã§ãã
åè§£ãããã«æ³šæãé©åãªç²åºŠã§æ¢ããåæ°ïŒåæéº»çºãé²ãïŒ
詳现ãã远æ±ããããŸããå¿
èŠä»¥äžã«çްããåè§£ãããããšãããã£ãŠå
šäœåãèŠãã«ãããªã£ããããåæã®ããã®åæãã«é¥ã£ãŠããŸã£ããããããšïŒåæéº»çºïŒããããŸãã
ç®çã«ç
§ãããŠãé©åãªå
·äœæ§ã®ã¬ãã«ã§åè§£ãæ¢ãã倿ãéèŠã§ãã
æã«ã¯ããããŸã§ã§ååããšå€æããåæ°ãå¿
èŠã§ãã
ãå¿çšã瞊æ¹åã®æŽçè»žã§æ§é ãæç¢ºåãã
ããªãŒãå·Šããå³ãžå±éããå Žåãåãéå±€ã®èŠçŽ ãäžäžã«äžŠã¹ãéã«ãç¹å®ã®è»žïŒäŸïŒã³ã¹ãèŠå ïŒåçèŠå ãçææœçïŒé·ææœçã controllableïŒuncontrollable ãªã©ïŒã§ã°ã«ãŒãåããŠé
眮ãããšãããªãŒã®æ§é ãããæŽçãããçè§£ãããããªãããšããããŸãã
å¿
é ã§ã¯ãããŸããããè€éãªããªãŒãåãããããèŠããæå¹ãªãã¯ããã¯ã§ãã
ãèŠæ³šæãããžãã¯ããªãŒäœæã§é¥ããã¡ãª5ã€ã®çœ ãšåé¿ç
ãã£ããããžãã¯ããªãŒãäœã£ãŠãããããã倱æãã¿ãŒã³ã«ã¯ãŸã£ãŠã¯å¹æåæžã§ãã
äºåã«ç¥ã£ãŠãè³¢ãåé¿ããŸãããã
ç®çã»èª²é¡èšå®ãææ§ãªãŸãŸå§ããŠããŸã
| é ç® | å 容 |
|---|---|
| çç¶ |
|
| åé¿ç |
|
ããžãã¯ããªãŒã®åºçºç¹ã«ã¯å¿ ãç®çãããããšãçè§£ããŠãããŸãããã
MECEååãç¡èŠããŸãã¯ãã§ãã¯ãçã
| é ç® | å 容 |
|---|---|
| çç¶ |
|
| åé¿ç |
|
MECEã¯ããžãã¯ããªãŒãšã»ããã§çè§£ããŸãããã
MECEã«ã€ããŠã®è©³çްã¯ã以äžã§è©³ãã解説ããŠããŸãã
åèèšäºïŒãMECEã§è§£æ±ºãä»äºããµã¯ãµã¯é²ãïŒããžã«ã«ã·ã³ãã³ã°ÃããŒãè¡ã§çç£æ§çäžã
åãéå±€ãªã®ã«ç²åºŠïŒå ·äœæ§ïŒããã©ãã©
| åé¡ã®çš®é¡ | çç¶ãšåé¿ç |
|---|---|
| ç²åºŠãæã£ãŠããªã | çç¶
åé¿ç
|
| èŠçŽ éã®è«ççãªã€ãªããã匱ããé£èºããŠãã | çç¶
åé¿ç
|
ããžãã¯ããªãŒã®ç²åºŠãèŠç¹ããããŠããŸãã±ãŒã¹ã¯ããããããšã§ãã
MECEã®ãã§ãã¯ã®éã«ç²åºŠã«ã€ããŠãäžç·ã«ç¢ºèªããçãã€ããŸãããã
èŠçŽ éã®è«ççãªã€ãªããã匱ããé£èºããŠãã
| åé¡ã®çš®é¡ | çç¶ãšåé¿ç |
|---|---|
| èŠçŽ éã®è«ççãªã€ãªããã匱ããé£èºããŠãã | çç¶
åé¿ç
|
èŠçŽ éãããŸãçµã³ã€ããŠããªããã°ãããªãŒç¶ã«ããæå³ããªããããæ éã«ç¢ºèªããŸãããã
ããããªããªãŒãäœãããšãç®çã«ãªã£ãŠããŸã
| é ç® | å 容 |
|---|---|
| çç¶ |
|
| åé¿ç |
|
æçµãã§ãã¯ã®æ®µéã§ããããžãã¯ããªãŒã¯ç®çãéèŠã§ãããšããããšã§ãã
ãå®è·µäºäŸãä»äºãå€ããïŒããžãã¹ã·ãŒã³ã§ã®ããžãã¯ããªãŒæŽ»çšæ³4éž
ããžãã¯ããªãŒãå®éã®ããžãã¹ã§ã©ã®ããã«åœ¹ç«ã€ã®ããå
·äœçãªå Žé¢ãæ³åããŠã¿ãŸãããã
課é¡è§£æ±ºã®ãã³ãããã£ãšèŠã€ãããŸãã
æ¥åæ¹åïŒèŠããªãããã«ããã¯ãçºèŠããå¹ççãªåãæ¹ãå®çŸ
ããªããè³æäœæã«ãã€ãæéããããã
ãããŒã å
šäœã®æ®æ¥ãæžããªãã
ãšãã£ãæ©ã¿ã¯ãããŸãããïŒ
ããžãã¯ããªãŒã¯ããããªæ¥åã®éå¹çãçºèŠããæ¹åããã®ã«åœ¹ç«ã¡ãŸãã
- WhatããªãŒã«ãã察象æ¥åã®åè§£ïŒæéã®ããã£ãŠããå·¥çšãèŠçŽ ã®å¯èŠå
- WhyããªãŒã«ããæéã®ãããã¹ãããã®æ·±æãïŒæ ¹æ¬åå ã®ç¹å®ïŒäŸïŒããŒã¿åéã®ç ©éãã䜿çšããŒã«ã®æ©èœäžè¶³ãæ¿èªããã»ã¹ã®è€éããæ åœè ã®ã¹ãã«äžè¶³ãªã©ïŒ
- HowããªãŒã«ããåå ãžã®å ·äœçãªæ¹åçã®æŽãåºãïŒå®è¡èšç»ãžã®èœãšã蟌ã¿ãšå ·äœçãªæ¹åçïŒäŸïŒRPAã«ããããŒã¿åéèªååãæ°ããŒã«å°å ¥æ€èšãããã¥ã¢ã«æŽåãšç ä¿®å®æœãæ¿èªãããŒã®èŠçŽãïŒ
ç§ã®å Žåã¯ãèšäºã®äœæãè³æäœæãªã©ã®éã«ããžãã¯ããªãŒãæ¥åžžçã«äœ¿çšããŠããŸãã
ç¿æ
£åããŠããããç¹ã«å®æããããšã¯ãããŸããã
ããããããããããžãã¯ããªãŒãçšããªããšèãããŸãšããã®ãé£ãããããããããžãã¯ããªãŒãå©çšã§ããªããªããšããªãèŠåŽããããšã§ãããã
æŠç¥ç«æ¡ã»æææ±ºå®ïŒè€éãªç¶æ³ãæŽçããèªä¿¡ãæã£ãŠæé©ãªéžæãå°ã
æ°ããåžå ŽïŒäŸïŒæ±åã¢ãžã¢åžå ŽïŒãžã®åå
¥ãç«¶åäŒæ¥ïŒäŸïŒæ¥çãããã®A瀟ïŒãžã®å¯Ÿæçãè€æ°ã®äºæ¥æ¡ïŒäŸïŒé«äŸ¡æ Œåž¯è·¯ç· vs äœäŸ¡æ Œåž¯è·¯ç·ïŒããã®éžæãªã©ãè€éãªèŠçŽ ã絡ã¿åãæŠç¥çãªæææ±ºå®ã¯ãæ
åœè
ã®é ãæ©ãŸãããã®ã§ãã
ããžãã¯ããªãŒã¯ãæèãæŽçãã客芳çãªå€æããµããŒãããŸãã
- WhatããªãŒã«ããåžå Žæ§é åæãèªç€ŸåŒ·ã¿ã»åŒ±ã¿ïŒSWOTçïŒã®æŽç
- WhyããªãŒã«ããåžå Žæé·èŠå ããªã¹ã¯ãç«¶åæŠç¥ã®æ·±æã
- HowããªãŒã«ããå ·äœçãªæŠç¥ãªãã·ã§ã³ãšå®è¡ãã©ã³ã®æ€èš
ããã«ãããèæ ®ãã¹ãè«ç¹ãæç¢ºã«ãªããããŒã¿ãäºå®ã«åºã¥ãããããåççã§èªä¿¡ãæã£ãæææ±ºå®ãå¯èœã«ãªããŸãã
ç®æšèšå®ãšKPI管çïŒããŒã ã®åãçµéãããŽãŒã«ãžã®éçãæç¢ºã«ãã
ã幎é売äž10ååéæããå¶æ¥å©çç15%åäžããšãã£ãçµç¹å šäœã®ç®æšïŒKGI: Key Goal IndicatorïŒããæ¥ã ã®å ·äœçãªæŽ»åã«èœãšã蟌ã¿ã鲿ã管çããéã«ãããžãã¯ããªãŒïŒç¹ã« KPIããªãŒïŒã¯æå¹ã§ãã
ãŸãKGIãé ç¹ã«çœ®ãããããæ§æããäž»èŠãªèŠçŽ ïŒäŸïŒå©çïŒå£²äžïŒã³ã¹ãïŒãžãšåè§£ããŠãããŸãã
- KGIãé ç¹ãšããäž»èŠæ§æèŠçŽ ãžã®åè§£ïŒäŸïŒå©çïŒå£²äžïŒã³ã¹ãïŒ
- åæ§æèŠçŽ ã®èŠå ïŒãã©ã€ããŒïŒã®ç¹å®ïŒäŸïŒå£²äžïŒå¹³å顧客å䟡Ãå»¶ã¹é¡§å®¢æ°ãã³ã¹ãïŒå€åè²»ïŒåºå®è²»ïŒ
- åèŠå ã«å¯Ÿããæž¬å®å¯èœãªè¡åææšïŒKPIïŒã®èšå®ïŒäŸïŒWebãµã€ãããã®æ°èŠé¡§å®¢ç²åŸæ°ãæ¢å顧客ã®ãªããŒãçã1人ãããå¹³åè³Œå ¥å䟡ãäž»èŠãªåè²»ç®ã®åæžçïŒ
ããã«ãããæçµç®æšãšæ¥ã
ã®æŽ»åãšã®ç¹ãããæç¢ºã«ãªããããŒã ã¡ã³ããŒå
šå¡ããäœãç®æããäœããã¹ããããå
±æã§ããŸãã
ãŸããç®æšéæã«ã€ã³ãã¯ãã®å€§ããKPIãç¹å®ããæ¹åæŽ»åã®åªå
é äœã決ããã®ã«ã圹ç«ã¡ãŸãã
æ°è£œåéçºïŒã¢ã€ãã¢ã圢ã«ããåžå Žå°å ¥ãŸã§ãæ§é çã«ç®¡ç
ã¢ã€ãã¢åµåºããåžå Žå°å ¥ãŸã§ãå€ãã®ã¹ããããšæ€èšäºé ãäŒŽãæ°è£œåéçºããã»ã¹ã«ãããŠããããžãã¯ããªãŒã¯ãã®è€éãªãããžã§ã¯ããæ§é çã«ç®¡çããã®ã«åœ¹ç«ã¡ãŸãã
- WhatããªãŒã«ãã補åèŠä»¶å®çŸ©ãéçºã¿ã¹ã¯ã»ãªãœãŒã¹ã®æŽãåºã
- WhyããªãŒã«ããã¿ãŒã²ããé¡§å®¢ã®æœåšããŒãºãåžå Žæ©äŒã®æ·±æã
- HowããªãŒã«ããéçºã¹ãããã®æŽçãšããŒããããã»WBSäœæ
ããã«ãããé·æã«ãããéçºãããžã§ã¯ãã®å šäœåãææ¡ããåæ®µéã§å¿ èŠãªã¿ã¹ã¯ãæææ±ºå®ãæãæŒããªã管çããããšãã§ããŸãã
ããžãã¯ããªãŒäœæãå éãããïŒããããããŒã«ãç¡æã»ææã
ããžãã¯ããªãŒäœæãããã¹ã ãŒãºã«ããããŠå¹æçã«é²ããããã®ããŒã«ããããŸãã
ãŽã£ããã®çžæ£ãèŠã€ããŸãããã
ããŒã«æŽ»çšã®ã¡ãªãã
ææžãã§ãããžãã¯ããªãŒã¯äœæã§ããŸãããããžã¿ã«ããŒã«ã掻çšããããšã«ã¯ä»¥äžã®ãããªå€§ããªã¡ãªããããããŸãã
- æèã®å¹çåïŒã¢ã€ãã¢ãçŽ æ©ãæžãåºããæ§é ãç°¡åã«çµã¿æ¿ããããŸãã
- ç·šéã»ä¿®æ£ã®å®¹æãïŒèŠçŽ ã®è¿œå ãåé€ãç§»åãã¹ãã¬ã¹ãªãè¡ãã詊è¡é¯èª€ããããããªããŸãã
- å ±æã»å ±åäœæ¥ã®åæ»åïŒäœæããããªãŒãããŒã¿ãšããŠä¿åããããŒã ã¡ã³ããŒãšç°¡åã«å ±æãããããªã¢ã«ã¿ã€ã ã§å ±åç·šéãããã§ããŸãã
- èŠãç®ã®æŽçïŒæŽã£ãå³ãšããŠåºåã§ããããããã¬ãŒã³ããŒã·ã§ã³è³æãªã©ã«ã掻çšãããããªããŸãã
ããããããŒã«ç޹ä»
ããžãã¯ããªãŒäœæã«äœ¿ããããŒã«ã¯ããŸããŸã§ãããããã§ã¯ä»£è¡šçãªã«ããŽãªãšããŒã«äŸã玹ä»ããŸãã
- ããã€ã³ããããç³»ãã¢ã€ãã¢çºæ³ãåæã¹ã±ããã«
- XMind, MindMeister ãªã©ïŒäžå¿ããŒãããæŸå°ç¶ã«ã¢ã€ãã¢ãåºããã®ã«é©ããŠããŸããçŽæçã§èªç±ãªçºæ³ãä¿ããããããžãã¯ããªãŒã®åææ§æ³ããã¬ã€ã³ã¹ããŒãã³ã°æ®µéã§åœ¹ç«ã¡ãŸããç¡æã§äœ¿ãããã®ãå€ãã§ãã
- MindManagerïŒé«æ©èœãªãã€ã³ããããããŒã«ã§ããã¬ã³ããã£ãŒã飿ºãªã©ããããžã§ã¯ãç®¡çæ©èœãå å®ããŠãããæèæŽçããå®è¡èšç»ãŸã§ç¹ãããå Žåã«æåãªéžæè¢ãšãªããŸãã
- ãäœå³ç³»ãæ§é åãæž
æžãããŒã ã§ã®å
±æã«
- LucidchartïŒçŽæçãªæäœæ§ãšè±å¯ãªãã³ãã¬ãŒããé åã®ãªã³ã©ã€ã³äœå³ããŒã«ã§ããããžãã¯ããªãŒäœæã«ç¹åããæ©èœããããæŽã£ãããªãŒãå¹ççã«äœæã§ããŸããå ±åç·šéæ©èœã匷åã§ãããŒã ã§ã®å©çšã«æé©ã§ãã
- MiroïŒãªã³ã©ã€ã³ãã¯ã€ãããŒãããŒã«ãšããŠæåã§ãããäœå³æ©èœãå å®ããŠããŸããèªç±ãªçºæ³ãšæ§é åãã·ãŒã ã¬ã¹ã«è¡ãæ¥ã§ãããã¬ã¹ãããæž æžãå ±åäœæ¥ãŸã§å¹ åºãã«ããŒããŸãã
- ãæèæŽçç¹åç³»ãæ
å ±æŽçãšã®ã·ãŒã ã¬ã¹ãªé£æºã«
- HeptabaseïŒèŠèŠçãªæ å ±æŽçïŒãã¯ã€ãããŒãããã€ã³ãããããã«ãŒããªã©ïŒã«åŒ·ã¿ãæã€ããŒã«ã§ããPDFãWebèšäºãåã蟌ã¿ãªãããããããé¢é£ä»ããŠããžãã¯ããªãŒãæ§ç¯ãããªã©ãåŠç¿ãç ç©¶ãè€éãªæ å ±ã»ãããžã§ã¯ããæ±ããªããæèãæ·±ãããå Žåã«é©ããŠããŸãã7æ¥éã®ç¡æãã©ã€ã¢ã«ããããŸã(1)ã
- AmplenoteïŒããŒãæ©èœãšã¿ã¹ã¯ç®¡çæ©èœã匷åã«é£æºããŠããã®ãç¹åŸŽã§ããããªãããããããŒããã§æ å ±ããŸãšãã€ã€ãã¿ã¹ã¯ã®åªå é äœä»ãïŒã¢ã€ãŒã³ãã¯ãŒãããªãã¯ã¹é£æºïŒãå¯èœã§ããæ¥ã ã®æ å ±æŽçãšå®è¡èšç»ãã¹ã ãŒãºã«ç¹ãããå Žåã«äŸ¿å©ã§ãã
- ãæè»œãã»æ¢åç°å¢æŽ»çšã
- Google ã¹ãã¬ããã·ãŒã, Excel ãªã©ïŒè¿œå ã³ã¹ãããããããå€ãã®äººãäœ¿ãæ £ããŠããç¹ãæå€§ã®ã¡ãªããã§ããã»ã«ã®ã€ã³ãã³ãæ©èœã眫ç·ããããã¯SmartArtæ©èœã䜿ãã°ãåºæ¬çãªããžãã¯ããªãŒã¯äœæå¯èœã§ããç¹ã«æ°å€ããŒã¿ãæ±ãKPIããªãŒãªã©ã«åããŠããŸãã
ãéèŠãåŸæããªãããŒã«ã®éžã³æ¹ïŒæé©ãªããŒã«ãèŠã€ããèŠç¹
ã©ã®ããŒã«ãæé©ãã¯ãç®çãç¶æ³ã«ãã£ãŠç°ãªããŸãã
以äžã®ç¹ãèæ
®ããŠãèªåã«åã£ãããŒã«ãéžã³ãŸãããã
- äœæãã§ãŒãºïŒã¢ã€ãã¢åºã段éããæ§é åã»æž æžæ®µéãïŒ
- äœæ¥åœ¢æ ïŒå人ã§äœ¿ãããããŒã ã§å ±åç·šéãããïŒ
- å¿ èŠãªæ©èœïŒä»ã®ããŒã«ãšã®é£æºãç¹å®ã®å³åœ¢è¡šçŸããªãã©ã€ã³å©çšãªã©ãå¿ èŠãïŒ
- äºç®ïŒç¡æã§å§ããããã髿©èœãªææããŒã«ãå°å ¥ãããïŒ
æãéèŠãªã®ã¯ãããŒã«ã¯ãããŸã§æèãè£å©ãããææ®µãã§ãããšããããšã§ãã
ããŒã«éžã³ã«æéãããããããããããŸãã¯äœ¿ããããããªãã®ãã詊ããŠã¿ãŠãæèããã»ã¹ãã®ãã®ã磚ãããšã«éç¹ã眮ããŸãããã
ããŒã«æŽ»çšã§æèãæ¬¡ã®ã¬ãã«ãž
ããžãã¯ããªãŒäœæããŒã«ã¯ãæèãæŽçããã¢ã€ãã¢ã圢ã«ããããã®åŒ·åãªããŒãããŒãšãªããŸãã
ãèªèº«ã®èª²é¡ãç®çã«åã£ãããŒã«ãéžã¶ããšã§ãããžãã¯ããªãŒäœæãããå¿«é©ã§å¹æçãªãã®ã«ãªãã¯ãã§ãã
- ããŒã ã§æ¬æ Œçãªããžãã¯ããªãŒãå
±æã»ç·šéãããããžã§ã¯ããæšé²ããããªãïŒ
- [Lucidchartã§ããŒã ã®æèããã»ã¹ãå¯èŠåãã
- åŠç¿ããªãµãŒããé²ããªãããèŠèŠçã«æ
å ±ãæŽçããæ·±ãæèã«ç¹ããããªãïŒ
- [æèãæ·±ãŸãäœéšãïŒ7æ¥éã®ç¡æãã©ã€ã¢ã«ã§Heptabaseã詊ã
- æ¥ã
ã®ããŒããã¿ã¹ã¯ç®¡çãšé£æºãããæèãå®è¡èšç»ã«èœãšã蟌ã¿ãããªãïŒ
- [Amplenoteã§æ å ±æŽçãšã¿ã¹ã¯ç®¡çãã¹ããŒãã«äžäœå
ãã²ããããã®ããŒã«ã詊ããŠã¿ãŠããèªèº«ã®æèæŽçã»åé¡è§£æ±ºãå éãããŠãã ããã
ãå¿çšç·šãä»ã®æèæ³ãšã®é£æºã§ããžãã¯ããªãŒã®å¹æãããã«é«ãã
ããžãã¯ããªãŒã¯åç¬ã§ã匷åã§ãããä»ã®æèæ³ãšçµã¿åãããããšã§ãåé¡è§£æ±ºèœåã¯é£èºçã«åäžããŸãã
ããã§ã¯ä»£è¡šçãªé£æºãã¿ãŒã³ãèŠãŠãããŸãããã
ãã©ãããã¹ãã©ã¯ãã£ãŒ à ããžãã¯ããªãŒïŒåæçµæããäŒããã圢ã«ãã
ããžãã¯ããªãŒãäž»ã«åæã»æŽçã®ããã®ããŒã«ã§ããã®ã«å¯Ÿãããã©ãããã¹ãã©ã¯ãã£ãŒã¯äŒéã»èª¬åŸã®ããã®ãã¬ãŒã ã¯ãŒã¯ã§ãã
WhyããªãŒãHowããªãŒã§åŸ¹åºçã«åæããçµæïŒç¹å®ããåå ãå°ãåºãã解決çïŒãšãã®æ ¹æ ãããã©ãããã¹ãã©ã¯ãã£ãŒã®åœ¢ïŒçµè«âæ ¹æ 1, 2, 3…ïŒã«åæ§æããŸãã
ããã«ãããäžåžãžã®å ±åã顧客ãžã®ææ¡ãªã©ã«ãããŠãèãæãçè§£ãããããçŽåŸæã®ããè«ççã§èª¬åŸåã®ããã³ãã¥ãã±ãŒã·ã§ã³ãå¯èœã«ãªããŸãã
ããžãã¯ããªãŒã§èãæãããã©ãããã§äŒããããšããæµãã广çã§ãã
仮説æè à ããžãã¯ããªãŒïŒæçè·é¢ã§æ¬è³ªã«è¿«ã
éãããæ å ±ãããä»®ã®çãïŒä»®èª¬ïŒããèšå®ãããããæ€èšŒããŠãã仮説æèã¯ãããžãã¯ããªãŒäœæãããã·ã£ãŒãã«ããããŠå¹çåããŸãã
äŸãã°WhyããªãŒã§åå ãæ¢ãéã«ãããããããããããæå€§ã®åå ã§ã¯ãªããïŒããšãã仮説ãç«ãŠããã®ä»®èª¬ãæ€èšŒããããã®èŠçŽ ïŒããŒã¿ãå ·äœçãªäºå®ïŒãããªãŒã«çµã¿èŸŒã¿ãŸãã
æ€èšŒçµæã«åºã¥ããŠããªãŒãä¿®æ£ããŠããããšã§ãéé²ã«åæãããããæ©ããçç¢ºã«æ¬è³ªã«è¿«ãããšãã§ããŸãã
ç¹ã«ãæ
å ±ãäžååãªåææ®µéã§æå¹ãªã¢ãããŒãã§ãã
ãã€ã³ãããã à ããžãã¯ããªãŒïŒçºæ³ãšæŽçã®ãããšãåã
ãã€ã³ããããã¯ãäžå¿ããŒãããèªç±ãªé£æ³ã§ã¢ã€ãã¢ãçºæ£ãããã®ã«é©ããŠããŸãã
å¶çŽãªãã倿§ãªã¢ã€ãã¢ãåºãããå Žåã«åãçºæ®ããŸãã
äžæ¹ãããžãã¯ããªãŒã¯ãã¢ã€ãã¢ãè«ççã«æŽçã»æ§é åããã®ã«é©ããŠããŸãã
ãã¬ã€ã³ã¹ããŒãã³ã°æ®µéã§ãã€ã³ããããã䜿ã£ãŠèªç±ã«ã¢ã€ãã¢ãåºãããã®åŸãããžãã¯ããªãŒã䜿ã£ãŠããããMECEã«æŽçã»äœç³»åãããšãã飿ºã¯éåžžã«å¹æçã§ãã
çºæ³ã®èªç±ããšè«ççãªæŽçãäž¡ç«ã§ããŸãã
ãªããªãåæïŒ5WhysïŒãšã®éããšäœ¿ãåã
ããªãïŒããç¹°ãè¿ããŠåå ãæ·±æãããããªããªãåæãã¯ãWhyããªãŒãšäŒŒãŠããŸãããåŸæãªå Žé¢ãç°ãªããŸãã
WhyããªãŒã®æ¹ãããäœç³»çã§ãè€æ°ã®åå ãè€éã«çµ¡ã¿åãå Žåã§ãMECEãæèããŠç¶²çŸ çã«åå æ§é ãæããã®ã«é©ããŠããŸãã
äžæ¹ããªããªãåæã¯ãæ¯èŒçåçŽãªå æé¢ä¿ïŒäžã€ã®åå ãç¹å®ã§ããããªå Žåãªã©ïŒãçŽ æ©ãæãäžããã®ã«äŸ¿å©ã§ãã
åé¡ã®æ§è³ªã«å¿ããŠäœ¿ãåãããšããã§ãããã
æèãã¬ãŒã ã¯ãŒã¯é£æºã®ã¡ãªããïŒå€è§çãªèŠç¹ãšæ·±ãæŽå¯ãåŸãå
ãã®ããã«ãããžãã¯ããªãŒãä»ã®æèãã¬ãŒã ã¯ãŒã¯ãšçµã¿åãããããšã§ãããããã®é·æã掻ãããçæãè£ãåãããšãã§ããŸãã
ããã«ãããæèã®å¹
ãåºãããããå€è§çãªèŠç¹ããç©äºãæããæ·±ãæŽå¯ã«åºã¥ããã質ã®é«ãåé¡è§£æ±ºãæææ±ºå®ãå¯èœã«ãªãã®ã§ãã
äžã€ã®ãã¬ãŒã ã¯ãŒã¯ã«åºå·ãããæè»ã«çµã¿åãããçºæ³ãéèŠã§ãã
ãŸãšãïŒããžãã¯ããªãŒãæŠåšã«ã課é¡è§£æ±ºãžã®äžæ©ã
è€éã«èŠãã課é¡ããåè§£ããŠæ§é åããã°ãå¿
ãéçãèŠããŠããŸã
ããžãã¯ããªãŒã¯ããã®ããã®åŒ·åãªæèã®æŠåšã§ãã
MECEãæèããç®çã«åã£ãäœ¿ãæ¹ãå¿ãããåæã§çµãããè¡åã«ã€ãªããããšã
ãããããžãã¯ããªãŒãçã«æŽ»çšããéµãšãªããŸãã
é£ããèããå¿
èŠã¯ãããŸããã
ãŸãã¯èº«è¿ãªããŒãã§ãæãåãããŠæããŠã¿ãŸãããïŒ
ãã®å°ããªäžæ©ããåé¡è§£æ±ºèœåãé«ããç®æšéæãåŸæŒãããã¯ãã§ãã


pcloudãããšã